Support

ID Photo — idphoto.bnj.app · Hugo Software · [email protected]

Write to us in English or Turkish. Please include what country standard you used and what the app told you; do not attach your photo — we cannot receive it and we do not want it.

Common questions

Is my photo uploaded? No. Measuring and cropping happen inside your browser. There is no endpoint on our server that accepts an image.

The app says no face was found. Use a photo taken from the front where the whole head, including the top of the hair, is inside the frame. Very dark, very blurry or heavily angled shots can fail.

"Top of the head is cut off." The head touches the upper edge of your photo, so the real crown cannot be measured. Retake with a hand's width of space above the head.

"Effective DPI" is below 300. Your photo has too few pixels for the required print size, so we would have to enlarge it. Take a new photo closer to the subject, or use a higher-resolution camera.

Will my photo be accepted? We measure what can be measured — head height, eye line, resolution, tilt, sharpness, exposure, background uniformity — and cite the official source for every size. We are not an approval authority; the office reviewing your application decides.

I lost my licence code. The code (BNJ-XXXXXXXX) is the only identifier — there is no account or email attached to it. Check the browser you bought it in, then write to us with your Stripe receipt and we will try to help.

How do I cancel? Through the Stripe customer portal, any time. Access continues until the end of the paid period.

Which standards are supported? Türkiye, United States, Schengen/EU, United Kingdom, Canada, Australia, Japan, India, China and a generic ICAO 35×45 mm size. Each one shows its official source in the app.